You don’t have to talk to anyone from the insurance company, and you shouldn’t feel obligated to. In fact, it’s in your and your loved one’s best interest if you don’t communicate with the nursing home’s insurance company if they reach out to you. Even though their questions might sound simple and easy to answer, they’re merely fishing for information they can use to reduce or deny your loved one’s injury claim.
There’s often a lot of money at stake concerning medical expenses related to nursing home abuse or neglect. Even if you are only trying to be cooperative and polite, speaking to them can jeopardize the value of your nursing home abuse and neglect claim. Simply inform them that you have retained legal counsel, and they should call us. We are well-versed in the tactics they use and know how to deal with them effectively on your behalf.
