Reviews of Progressive Insurance on BBB frequently highlight consumer concerns, including numerous complaints about customer service and claim handling.
As one of the largest car insurance companies in the United States, Progressive has built a reputation for profitability. By its own account—in its Financial Highlights—it is an exceedingly profitable business.
Unlike many other insurers, it is a publicly held company, and its stock value has been rising rapidly. The rather bland slogan, ‘you could save hundreds on car insurance’ (maybe), isn’t all that encouraging when you think about it—and there may be a very good reason for that.
Please note: Our Peachtree Corners personal injury lawyer is licensed to practice personal injury law in the state of Georgia. If you need legal assistance from another area, please contact your state’s legal bar association.
Insurance Companies in General
It’s important to keep in mind that car insurance companies are in business for one distinct purpose—to turn a profit, and Progressive seems to be doing a good job of this. Many of these companies aren’t above increasing profits by denying claims, fighting claims, and minimizing payouts any way that they can. If customer reviews with the Better Business Bureau are any indication, Progressive very well may be one of these companies.
If you are dealing with a claim against Progressive or any other car insurance company, retain a lawyer as soon as you can. Obtaining compensation for your losses may well depend on it.
Progressive Insurance Reviews BBB and Consumer Complaints
The Better Business Bureau (BBB) lists a veritable compendium of negative customer reviews for Progressive (which isn’t BBB accredited). The complaints focus on a variety of issues:
Customer service in general
Many Progressive customers lodge complaints with the BBB regarding the company’s overall customer service—or lack thereof. People complain of having their coverage rescinded without notification—even as they continue to receive correspondence related to their active accounts.
Further, these customers find that Progressive’s customer service is disinclined to help remedy their problems. In general, it seems that the guiding principle behind Progressive’s customer service department may well be obfuscation.
Price hikes
Other disgruntled Progressive customers repeatedly lodge complaints with the BBB about Progressive’s random and frequent price hikes on premiums—even for customers who never brought a claim.
Scam artists
Many, many former Progressive customers go so far—in their complaints to the BBB—as to call Progressive a bunch of scam artists. The less scathing among these irate customers call Progressive socially irresponsible.
A common thread among these complaints is, again, policies that were dropped for no apparent reason. Further, Progressive made these customers jump through hoops to get their already-paid-for premiums back on these rescinded policies (a Progressive mistake in the first place).
In the end, former Progressive customers along with disgruntled current customers can’t seem to find enough ways to express the company’s many failings.
How Brauns Law Addresses Progressive Insurance Complaints
At Brauns Law, we understand the frustration and challenges that can arise from dealing with Progressive Insurance complaints. Our team is experienced in handling disputes involving denied claims, lowball settlement offers, and delays in processing.
We work closely with clients to handle the complexities of insurance policies, ensuring that their rights are protected and they receive the compensation they deserve.
By advocating on your behalf, we take the stress out of dealing with insurers like Progressive, making the entire process smoother and more manageable. Let our Lawrenceville personal injury lawyer help turn a frustrating experience into a fair and just resolution.
If You Were Injured in a Car Accident, Contact Brauns Law Accident Injury Lawyers, PC in Duluth, Georgia, Today
If someone else’s negligence has left you injured in a car accident, you don’t have to take the insurance company on alone. David Brauns is a Duluth personal injury lawyer who is ready to fight the insurance company on your behalf and make sure you get the compensation you deserve. To schedule a free case evaluation, call our office today at 404-418-8244 or contact us online.
FAQs
How good is Progressive at paying claims?
Progressive’s claim payment practices have faced criticism for delays and undervalued settlements. At Brauns Law, we are committed to ensuring our clients receive the full compensation they deserve. Our expertise helps you overcome challenges in dealing with Progressive and other insurers.
What is the lawsuit against Progressive?
Progressive has faced lawsuits alleging unfair practices, including underpaying claims for totaled vehicles. Brauns Law stands ready to represent clients who feel shortchanged by Progressive, ensuring their rights are upheld and fair resolutions are achieved.
How to negotiate with Progressive?
Negotiating with Progressive can be challenging. Brauns Law simplifies the process by handling all communication, presenting strong evidence, and advocating for your best interests. Our approach ensures you aren’t pressured into unfair settlements, giving you peace of mind.
